Shipping Policy
DUBICK FIXTURE SHIPPING POLICY
Dubick Fixture puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we will not guarantee the delivery date of any order. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies.Shipping Destinations:
Dubick Fixture currently ships nationwide within the United States to any street address. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper's main terminal.
Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address.
Shipping Locations:
Most orders ship from our warehouse located in Cleveland, OH. Shipping charges are automatically calculated using our warehouse as the point of origin.
In some cases, Product(s) will be shipped directly to a customer from the manufacturer. Freight costs, if any, will be calculated using this manufacturer as the point of origin.
Shipping Methods and Charges:
Dubick Fixture ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.
Most orders are shipped via UPS. The shipping charges are automatically calculated online based on both the weight and dimensions of the box(es) in which your order will be shipped.
Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered curbside, that is, at the end of the driveway or along the street curb. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery. Sign for the number of pieces and not the number of skids.
Important:
You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, liftgate delivery, set-up & assembly (only if delivered by Dubick Fixture), delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s). The charges for these additional services will be in addition to any shipping charges.
Your credit card will not be billed without your approval. If we determine that additional charges are necessary (for example, liftgate delivery) that you have not approved, your order will not ship and we will attempt to contact you using the email address and phone number you provided within (2) business days should the need arise.
Dubick Fixture does not ship orders C.O.D. (Cash on Delivery)
In cases where orders are held at the terminal by the shipper, Dubick Fixture will make every effort to contact you to inform you of the situation and help arrange for you to pick up the order. Orders may be held for reasons including but not limited to inaccessible destination address, incorrect/insufficient contact/address information, etc. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal.
Split Shipments and Backorders:
Dubick Fixture will attempt to ship all orders in the fewest number of shipping box(es) required.
Dubick Fixture will drop ship equipment and/or supplies directly from our manufacturers to you when the need arises due to an out of stock situation, reduced shipping time, etc. Generally, we will attempt to notify you using the email address or phone number you provided when the order was placed.
On rare occasions there may be an item on backorder or still in-transit to our warehouse from the manufacturer. We will attempt to contact you by phone to explain the situation and offer solutions. Dubick Fixture does not backorder products. If an item is not in stock on our website, you will not be able to order it.
Because we try to use as much of our warehouse space as possible to carry inventory, we are not able to hold items on partial orders for a single delivery. We also cannot hold paid merchandise for extended periods of time.
Delivery Time:
Due to our vast inventory, we are able to ship most orders within 2-3 business days after receiving it, with approved payment. Products listed as "special order" will be shipped at the earliest possible date. Your expected delivery date is determined by the date of shipment from our warehouse and the shipping preference you select.
While we will make every effort to provide your order by the desired date, Dubick Fixture does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.
All shipments travel during normal business days, which do not include weekends, holidays, and other official days of rest. To estimate when your order will arrive, please use the chart below. This chart is provided for reference only, and is not always reflective of true time frames. Please remember to take into account federal holidays, inclement weather, and other factors beyond our control that may affect the arrival of your order.
|
Ship Method
|
Order Processing Time*
|
+ Transit Time
|
= Total Delivery Time
|
| Next Day Air | 1-2 business days | 1 business day | 2-3 business days from order date |
| 2nd Day Air | 1-2 business days | 2 business days | 3-4 business days from order date |
| Ground | 1-2 business days | 1-5 business days | 2-7 business days from order date |
| Common Freight | 1-2 business days | 1-5 business days | 2-7 business days from order date |
| Free Shipping | 1-2 business days | 1-8 business days | 2-10 business days from order date |
| All Special Orders | 2-6 weeks | 1-8 business days | 3-8 weeks from order date |
| Dubick Fixture | 1-2 business days | 1-5 business days | 2-7 business days from order date |
| Pick-Up @ Dubick Fixture | 1-2 business days | Come Pick-Up | Come Pick-Up |
*Orders placed online and via phone are received into our system for processing the next business day.
*Special and custom orders may take longer to process. Dubick Fixture & Supply, Inc. makes every effort to get your order to you as soon as possible.
Orders Damaged in Shipping:
While every effort is made in packing and correctly filling your order, situations may arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following order check-in procedure:
1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the box(es) and note any large dents or tears on your packing slip (invoice).
2. Verify the number of packages delivered with the packing slip provided by Dubick Fixture.
3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.
4. Should any damage be discovered, retain the shipping box and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within (2) days of delivery.
Then contact Dubick Fixture & Supply, Inc. Customer Service to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.
Dubick Fixture & Supply, Inc. is not responsible for damaged items accepted and signed for at the time of delivery. Dubick Fixture will arrange for return shipping to our warehouse for an item that was sent to you in error.
Free Shipping:
Free Shipping will be shipped free of charge via standard ground shipping to customers within the continental United States, except as noted below.
The Free Shipping offer excludes all special order items, custom manufactured items, items shipped directly from a manufacturer, all furniture items, and any items designated as not qualifying for Free Shipping in the product description. The Free Shipping offer excludes customers in Alaska, Hawaii, APO/FPO addresses, and U.S. territories. You will be contacted by a customer service representative if you are ordering from one of these locations, or you can contact us prior to ordering for a freight quote.
Orders qualifying for Free Shipping are shipped via standard ground shipping methods. These orders usually leave our warehouses within 2-3 business days from receipt of your order, with transit time ranging from 1 to 8 business days. We reserve the right to select the shipping method on all free shipments. Orders weighing over 150 lbs may be shipped via common carrier to your address.
The Free Shipping offer includes shipping of qualified orders from dock to your dock or curbside. Free Shipping does not include additional services such as liftgate delivery, inside delivery, call notification, or express shipment. If you require any of those additional services, additional fees will be assessed prior to shipment.
Cancelling an Order:
If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by phone for fastest action. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order.
You will be responsible for round trip shipping costs on any order that has been shipped prior to cancellation, that is refused at time of delivery, or is shipped in good faith but returned to us due to incorrect or incomplete shipping information
If you need to return an item to us, please read our Return Policy for more information.
Special Orders:
Any Product that we do not stock in our warehouses is considered a "special order" item. Unless specified otherwise, special order items do not qualify for Free Shipping. Some Products on our website that are special order items will be designated as such in the item description.
Upon receiving your order for a special order product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date; please refer to the product description for the estimated delivery time. While we make every effort to ensure you receive your order by the soonest possible date, Dubick Fixture does not guarantee the timely delivery of any item.
For information about returning a special order, please see our Return Policy.